Privacy Policy

This Privacy Policy explains how ("we", "us", "our") operating at https://decisionledger.in collects, uses, and protects information when you use our website.

By using this website you agree to the collection and use of information as described in this policy.

1. What information we collect

We collect information in the following circumstances:

• Booking a session: When you book a 1:1 expert session, we collect your name, email address, the topic you selected, and any message you provide. This is necessary to facilitate the session.
• Contact forms: If you contact us through the site, we collect your name and email address.
• Expert applications: If you apply to become an expert, we collect your name, email, professional background, and pricing information you submit.
• Reviews: If you submit a review for an expert session, we collect your name, rating, and review text.
• Usage data: We may collect anonymised data about how visitors use the site (pages visited, time on site) through analytics tools. This data does not personally identify you.

We do not collect payment card information directly. Payments are processed through Razorpay, which has its own privacy policy.

2. How we use your information

We use the information we collect to:

• Facilitate and confirm expert session bookings
• Send booking confirmation and status update emails
• Connect you with the expert you booked
• Process and display verified reviews
• Respond to enquiries you send us
• Improve the website and user experience
• Comply with legal obligations

We do not sell your personal information to any third party. We do not use your information for advertising profiling.

3. How we store your data

Your data is stored securely on our website's WordPress database hosted in India. Booking information is retained for as long as necessary to fulfil the purpose it was collected for and to comply with any legal requirements.

You may request deletion of your personal data at any time by contacting us at abhishekraj9099@gmail.com. We will process deletion requests within 30 days.

4. Third parties

We use the following third-party services that may process your data:

• Razorpay: Payment processing for expert session bookings. Subject to Razorpay's Privacy Policy.
• Google Fonts: We use Google Fonts to render typography on this site. Google may collect anonymised usage data. Subject to Google's Privacy Policy.
• Google Analytics (if enabled): Anonymised site usage analytics. You can opt out via browser extensions.

We do not share your personal information with experts beyond what is necessary to fulfil your booking (your name, email, and session topic).

5. Cookies

This website uses cookies — small text files stored on your device. We use cookies to:

• Keep you logged in if you have an account
• Remember your session preferences
• Understand how the site is used (analytics)

You can disable cookies in your browser settings. Note that some site features may not function correctly without cookies.

6. Your rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Withdraw consent for data processing at any time

To exercise any of these rights, contact us at abhishekraj9099@gmail.com.

7. Contact us

If you have questions about this Privacy Policy or how we handle your data, contact us at abhishekraj9099@gmail.com.

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date.